Return & Refund Policy

At Velora, we want you to be satisfied with your purchase. If you experience any issue with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, and accessories, if applicable.

• Proof of purchase or order details must be provided.

• Products that are damaged due to misuse or improper handling by the customer will not be eligible for return.

To request a return, contact us at velora7023@gmail.com with your order number and the reason for the return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos or videos of the product

• Photos of the outer packaging, where applicable

Once the issue is reviewed and approved, we may arrange a replacement or refund.

Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to your original payment method. The time required for the amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, approved refunds may be processed through bank transfer or another available payment method after receiving the required payment details.

Non-Returnable Items

Returns may not be accepted for:

• Used or damaged products

• Products returned without original packaging or tags

• Personalized or customized products

• Clearance or final-sale products, where clearly mentioned before purchase

• Products that cannot be returned for hygiene or safety reasons

Any exclusions will be clearly mentioned on the relevant product page wherever applicable.

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact velora7023@gmail.com as soon as possible if you wish to cancel an order.

Return Shipping

Unless the product received is damaged, defective, or incorrect, return shipping charges may be the responsibility of the customer.

Products should be securely packed before being returned to prevent damage during transit.

Exchanges

If exchanges are available for a particular product, they will be subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, where applicable.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Velora
Email: velora7023@gmail.com

We aim to address customer concerns fairly and in accordance with applicable consumer protection requirements.