Shipping Policy

At Velora, we aim to process and deliver your orders as quickly and smoothly as possible.

Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been shipped, you may receive tracking details through email, SMS, WhatsApp, or another available communication method.

Delivery Time

Estimated delivery time is generally 4–8 business days after dispatch, depending on your location and courier service availability.

Delivery times are estimates and may occasionally be affected by:

• Public holidays

• Weather conditions

• Courier delays

• Remote delivery locations

• Operational or logistical issues

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Velora may offer free shipping or promotional shipping offers on eligible orders.

Order Tracking

Once your order is dispatched, tracking information may be shared with you.

Please allow some time for the courier tracking system to update after dispatch.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Velora will not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses, phone numbers, or other information provided by the customer.

Failed Delivery Attempts

If a courier is unable to deliver your order, additional delivery attempts may be made depending on the courier partner.

If the order is returned to us due to repeated failed delivery attempts, refusal of delivery, or incorrect address information, additional shipping charges may apply for re-dispatch.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos or videos of the package and product.

We will review the issue and assist you in accordance with our Return and Refund Policy.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us with your order details.

We will coordinate with the courier partner and assist you with the available resolution.

Order Cancellation

Orders can generally be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Contact Us

For shipping-related questions or order assistance, contact:

Velora
Email: velora7023@gmail.com